FAQs

Last updated: 01 June 2018

1. FAQs for Retailers

  • EZToken Rewards is the world’s first blockchain coalition rewards program that rewards members with EZToken for transacting with participating retailers.
  • Unlike loyalty points, the value of EZToken constantly changes as EZToken is actively traded on exchanges around the world.
  • EZToken is set to be one of the most popular customer rewards programs in the world, which will drive demand by members to acquire more, thereby increasing the EZToken value, and generating more revenue for participating retailers.
  • Research shows members will spend more at participating retailers to earn more EZToken*.
  • Once earned, members can trade EZToken for a saving at participating retailers, delivering more revenue into participating retailers business.
  • Simple to join: Gain access to the world’s most affordable customer rewards program. All that is required is the EZScan
  • Increase customer base: By being a participating retailer in EZToken Rewards, your business is opening its doors up to an entirely new customer base of obsessed members that are actively seeking to earn and trade (redeem) EZToken.
  • Obsessed members lead to increased revenue: Because EZToken is exchange-traded, the value of EZToken is constantly changing. As a result, members will check their account balance several times a day. The desire to acquire more EZToken will motivate members to actively seek and transact with participating retailers who offer EZToken as a reward.
  • Customer retention: With EZToken Rewards, members are finally, truly rewarded for their loyalty to retailers. Unlike traditional loyalty programs, members of EZToken Rewards are given the freedom to earn and redeem their EZToken where-ever they want, on whatever they want and whenever they want within the EZToken Rewards participating retailer network. Members now have more reasons to return to your business and continue transacting, as they understand the value and utility of EZToken.
  • Free marketing to attract members: Retailers are included in selected EZToken Reward’s promotions to help acquire more members. All retailers are advertised as participating retailers on the EZToken Rewards website eztoken.io and the EZToken Rewards App.
  • Free in-store marketing material: Including window stickers, posters, flyers and other materials.
  • Dedicated Customer Support Team: EZToken Rewards have a dedicated customer support team to help retailers with any questions they may have.
  • EZToken never expire: Unlike some Loyalty Programs, EZToken never expire, ensuring the value provided to members, is retained by members.
  • I. Joining EZToken Rewards
  • II. Converting customers into EZToken members
  • III. Rewarding members with EZToken
  • IV. Trading (redeeming) EZToken between members and retailers
  1. I. Joining EZToken Rewards
  • retailers participate in EZToken Rewards by agreeing to reward their customers with a dedicated percentage of each transaction in EZToken.
    • Example: A retailer may agree to commit 5% of the purchase value to reward members with EZToken.
  • EZToken Rewards will set each participating retailer with their own Merchant Portal, giving them access to valuable information and statistics on their members and transactions.
  • To process reward and trade (redeem) transactions with your customers, all that is required is the EZToken Rewards EZScan device.
  • The first 100 retailers to join the EZToken Rewards Program will receive the EZScan device FREE!
  • All marketing and in-store materials will be provided by EZToken Rewards to retailers for promotions in-store.
  • In order to make reward and redeem transactions with members, retailers are set-up with an $AUD Holding Account within their Merchant Portal, and are required to register a credit/debit card against the $AUD Holding Account (similar to a travel card or e-Tag account).
  • An initial deposit is required to be made into the $AUD Holding Account of the Retailer in order to begin rewarding members for purchases.
  • As members (customers) transact with your business, the dedicated percentage amount of each purchase will come out of your $AUD Holding Account, and is rewarded to the member in EZToken.
  • When the $AUD Holding Account falls below a dedicated threshold, an auto top-up transaction will be automatically triggered via the Retailer approved credit or debit card.
  • The EZToken Rewards Team will provide all initial training and ongoing support to all staff of Participating retailers.
  1. II. Converting customers into EZToken Rewards members
  • Retailers ask their customers to join EZToken Rewards through two simple sign up processes:
    • Downloading the EZToken Rewards App and registering directly in the app.
    • Scanning a membership card into the EZScan device by Retailer staff.
  • Retailers provide members with a simple information brochure on EZToken Rewards.
  • Retailers will earn a one-off bonus of 100 EZToken when joining EZToken Rewards.
  • Retailers will receive a 5 EZToken bonus for each new Member they sign up in store.
  • These EZToken will be automatically deposited into the retailer’s Merchant Portal account.
  • Like members, retailers can hold, trade (redeem) or transfer EZToken to friends/family.
  • III. Rewarding members with EZToken
  • Rewarding members with EZToken is a simple and automated process.

EZToken Rewards App

  • The Retailer processes the member’s transaction using the EZScan device.
  • A receipt is generated on the EZScan device screen and printed from the EZScan device displaying a reward QR code.
  • The Member scans the reward QR code to receive an instant EZToken reward.
  • Membership Card

  • The retailer processes the member’s transaction using the EZScan device.
  • The member swipes their membership card in the EZScan device to receive an instant EZToken reward.

 

  1. IV. Trading (Redeeming) EZToken between members and retailers
  • Members can trade their EZToken with retailers and receive a discount on their purchase. Trading (redeeming) EZToken between members and retailers is a simple automated process.

EZToken Rewards App

  • The Retailer processes the member’s transaction using the EZScan device.
  • The Member indicates that they would like to pay (trade) with EZToken.
  • The Retailer enters the transaction into the EZScan device, generating a pay QR code on the screen.
  • The Member scans the pay QR code with their EZToken Rewards App.
  • The discount is applied by the retailer to the member’s transaction.

Membership Card

  • The Retailer processes the member’s transaction using the EZScan device.
  • The Member indicates that they would like to pay (trade) with EZToken.
  • The Retailer enters the transaction into the EZScan device.
  • The Member swipes their membership card in the EZScan device.

The discount is applied by the retailer to the member’s transaction.

  • Retailers never need to hold or receive any EZToken, protecting them from price volatility.
  • EZToken Rewards has been developed by the team at EZTrade Holdings Pty Ltd, the Australian division of EZpos Holding Pte Ltd (Vietnam and Singapore). Over 13,000 retailers use EZpos point of sale system worldwide.
  • EZToken Rewards is the world’s first blockchain coalition rewards program that rewards members with EZToken for transacting with participating retailers.
  • For more information on the EZToken Rewards Program, please contact the EZToken Rewards Team on 1300 696 192 or your local EZToken Rewards Business Development Manager on 0410 034 568 or via email tony@eztoken.io.
  • EZToken Rewards is free for all retailers and members to join.
  • Retailers simply agree to a dedicated reward percentage of each transaction, which is to be rewarded to members in EZToken for purchases.

Example: If a Retailer agrees to reward members 5% of the total purchase price in EZToken, and the customer spends $10 in-store, the member is rewarded EZToken to the value of $0.50c. The amount of EZToken rewarded is determined by the current EZToken price.

  • To participate in EZToken Rewards, retailers will need the EZToken Rewards EZScan hardware device.
  • The first 100 retailers to join the EZToken Rewards Program will receive the EZScan device FREE!
  • The cost of the EZScan device to retailers is only $29 per month (less than $1/day).

*Retailers will pay $29 per month over 24 months for use of the EZScan device (total of $696).

If a Participating Retailer decides to leaves the EZToken Rewards program in that time, all future payments will be cancelled, and the EZScan device returned to EZToken Rewards.

  • Participating retailers are required to reward members for every item purchased in-store.
  • There is no lock-in contract for retailers to participate in the EZToken Rewards Program.
  • There is a one-month notice period if the retailer wishes to exit the program to allow for transparent communication with members.
  • To process reward and trade (redeem) transactions with customers, all that is required is the EZToken Rewards EZScan device.
  • The first 100 retailers to join the EZToken Rewards Program will receive the EZScan device FREE! (The EZScan device is valued at $696)
  • The cost of the EZScan POS hardware device to retailers is only $29 per month (less than $1/day).

*retailers will pay $29 per month over 24 months for use of the EZScan device (total of $696).

If a Participating Retailer decides to leaves the EZToken Rewards program in that time, all future payments will be cancelled, and the EZScan device returned to EZToken Rewards.

  • The EZToken Rewards Team will conduct all set-up, installation, and training for software and hardware required to participate in EZToken Reward.
  • The EZToken Rewards team will provide thorough in-store training for all staff. There are also a number of brochures and online tutorial videos available as a resource for businesses and staff.
  • All staff of participating retailers are encouraged to become members of EZToken Rewards, so that they benefit as a consumer, and also have the knowledge and experience to explain EZToken Rewards effectively to their customers.
  • There is a customer service support team which can be contacted on 1300 696 192 for any questions your team may have.
  • Participating retailers will receive in-store marketing material including membership cards, window stickers, informational flyers to give to new members, posters and other promotional items such as t-shirts and caps and balloons.
  • Retailers will be featured on the EZToken Rewards app and website eztoken.io.
  • Retailers will have the opportunity to activate promotional campaigns and specials to EZToken Rewards members via the EZToken Rewards website eztoken.io (Similar to Groupon).
  • Retailers will also be mentioned in selected EZToken Rewards marketing and promotions to attract members to their store.
  • EZToken Rewards are open to partnering with retailers on a case-by-case basis and can develop dedicated marketing campaigns. Please contact the EZToken Rewards Business Development Manager on 0410 034 568 or tony@eztoken.io
  • There is a dedicated customer support team available on 1300 696 192 for any questions that retailers or members have about the EZToken Rewards Program.
  • All data captured by retailers is securely stored by EZToken Rewards and belongs to EZToken Rewards. It is not released to any other company. The retailer will be able to see transaction data only for the transactions processed via their business.
  • Member data collected is privacy compliant. Members opt in to the program and marketing communications. as part of the Join process.
  • Retailers must work with EZToken Rewards to organize SMS and push notification campaigns. They cannot send them directly.

E.g. Birthdays, inactive customer win-back campaigns, offers for members who spend over $x, locality based offers or segmented offers by demographics.

  • Retailers cannot create marketing campaigns directly to members, however we are aiming to build this option for retailers in the future.
  • EZToken will organise campaigns on their behalf, promoting their business to members to drive increased sales and revenue.
  • Participating retailers can log-in to their Merchant Portal to view details

including (not limited to):

  • How many members they have signed-up.
  • The amount of EZToken rewarded to members at their store.
  • The amount of savings provided to members who redeemed EZToken for a saving.
  • How often members visit their store.
  • All data captured by EZToken Rewards is secure and compliant with Australian Privacy Regulations.
  • The EZToken Rewards program is a unique coalition rewards program where members can earn and redeem EZToken from any participating retailer in the EZToken Rewards Program.
  • Unless an exclusivity arrangement has been negotiated with EZToken Rewards, members can earn and redeem EZToken at any participating retailer of the EZToken Rewards program.
  • EZToken Rewards can only currently be earned and traded via physical retail stores. EZToken will be incorporated in online stores in the near future.
  • Unlike other loyalty points programs, EZToken are shopping rewards you can trade!
  • Members can see the value of their EZToken balance in $AUD, from their EZToken Rewards App.
  • Members can trade EZToken for savings at participating retailers or they can hold EZToken and see if the value rises.
  • EZToken never expire, allowing members to retain the value of their spending rewards.
  • EZToken can be transferred between members, or as gifts to friends and family.
  • The EZToken Rewards Program is a customer loyalty program that truly rewards its members. Members have finally been given the freedom within a rewards program to spend, earn and trade (redeem) their EZToken where ever they want, on whatever they want, and whenever they want.
    EZToken is set to be one of the most popular rewards currencies in the world, which will drive demand by members to acquire more, thereby increasing its value and generating more revenue for participating retailers.
  • With EZToken Rewards, members are truly rewarded for their spending habits, and unlike traditional loyalty programs, members are given the freedom to trade (redeem) their earned EZToken through any participating retailer.
  • Although members are able to redeem their EZToken at any participating retailer, a customer that transacts with another participating retailer is not a lost customer. By being a participating retailer, members now have more reason to return to your business and continue transacting, as they are able to earn and trade (redeem) EZToken through you. Research shows that members will spend more at participating retailers to earn more EZToken*.

*Unify Rewards - A Cryptocurrency Loyalty Program; Shelper et al, UNSW 2017

  • By being a participating retailer in EZToken Rewards, businesses are opening their doors up to an entirely new customer base of obsessed consumers that are actively seeking to earn and trade (redeem) their EZToken with. Before being in EZToken Rewards, these customers may never would have transacted with the business before.

2. FAQs for Members

  • EZToken Rewards is the world’s first blockchain coalition rewards program that rewards members with EZToken for transacting with participating retailers.
  • Unlike loyalty points, the value of EZToken constantly changes as EZToken is actively traded on exchanges around the world.
  • EZToken is set to be one of the most popular rewards programs in the world, which will drive demand by members to acquire more, thereby increasing the EZToken value, and generating more revenue for participating retailers.
  • Research shows members will spend more at participating retailers to earn more EZToken*.
  • Once earned, members can trade EZToken for a saving at participating retailers, delivering more revenue into participating retailers business.

*Unify Rewards - A Cryptocurrency Loyalty Program; Shelper et al, UNSW 2017

  • EZToken Rewards is free and simple to join.
  • Customers can become a member of EZToken Rewards by joining at any participating retailer by simply signing up in-store with a membership card, online at eztoken.io or downloading the EZToken Rewards App and registering.
  • After joining, each Member will receive a welcome email with confirmation of registration, a temporary password and a link to download the EZToken Rewards App.
  • Every time members purchase from participating retailers, they can identify themselves through three easy methods:
  • EZToken Rewards App: When the Member’s transaction is processed with the retailers EZScan device, the Member opens the EZToken Rewards App and scans the QR code which appears on the EZScan device.
  • Membership Card: When the transaction is processed, the retailer scans the QR code on the back of the Member’s membership card with their EZScan device.
  • Members can earn EZToken by purchasing from the participating EZToken Rewards retailers.
  • Members may receive bonus EZToken by interacting with EZToken Rewards through competitions, answering surveys or referring friends.
  • Occasionally EZToken Rewards may run Airdrop campaigns to distribute bonus EZToken to customers (transfer of bonus EZToken directly into the members EZToken Rewards App).
  • Members are rewarded for their purchases in participating stores in several ways:

EZToken Rewards App

  • Locate participating retailers of EZToken Rewards by logging into the EZToken Rewards app or visiting the EZToken website on eztoken.io
  • The retailer processes the member’s transaction using the EZScan device.
  • A receipt is generated on the EZScan device screen and printed from the EZScan device displaying a reward QR code.
  • The member scans the reward QR code to receive an instant EZToken reward.
  •  
  • The transaction and EZToken earned is captured and recorded in the members EZToken Rewards app.

Membership Card

  • Locate Participating retailers of EZToken Rewards by logging into the EZToken Rewards app or visiting the EZToken website on eztoken.io
  • The retailer processes the member’s transaction using the EZScan device.
  • The member swipes their membership card in the EZScan device to receive an instant EZToken reward.
  • The transaction and EZToken earned is captured and recorded in the members EZToken Rewards account.

EZToken Rewards App

  • The Retailer processes the members transaction using the EZScan device.
  • The member indicates that they would like to pay (trade) with EZToken.
  • The retailer enters the transaction into the EZScan device, generating a pay QR code on the screen.
  • The member scans the pay QR code with their EZToken Rewards app.
  • The EZToken is deducted from the members EZToken Rewards app balance.
  • The retailer processes a discount against the transaction.

Membership Card

  • The retailer processes the members transaction using the EZScan device.
  • The member indicates that they would like to pay (trade) with EZToken.
  • The retailer enters the transaction into the EZScan device.
  • The member swipes their membership card in the EZScan device.
  • The EZToken is deducted from the members EZToken Rewards app balance
  • The retailer processes a discount against the transaction.
  • Members can monitor the balance of their EZToken earned and redeemed by logging into their EZToken Reward app, or their Member account on the EZToken website eztoken.io
  • Members can also see the current real-time value of their EZToken balance in their local currency, by logging into their EZToken Rewards app or member account on the EZToken Rewards website eztoken.io.
  • Earn EZToken for each dollar spent at participating retailers.
  • View the value of your EZToken balance in your local currency.
  • Trade for a saving at participating retailers
  • Hold and see if the value rises.
  • Trade EZToken on the EZToken exchange (coming soon)
  • Transfer to family & friends.
  • EZToken never expire ensuring the value members receive is never taken from them.
  • It is very easy to earn EZToken. Once a customer has become a member of EZToken Rewards, they simply shop at any participating retailer of EZToken Rewards. The more they spend and more often they purchase, the more EZToken they will earn. A list of all participating retailers can viewed via the EZToken Rewards app or website on eztoken.io.
  • EZToken Rewards is free for members to join, earn and trade (redeem) EZToken. Simply find a participating retailer and sign up to EZToken Rewards!
  • Members can earn EZToken from all participating EZToken Rewards retailers. All participating retailers can be viewed on the EZToken Rewards app or website at eztoken.io
  • EZToken never expire ensuring the value members receive, is never taken from them.
  • Yes, members can join EZToken Rewards online via eztoken.io, through the EZToken Rewards app, and at participating retailers.

3. FAQs General

  • EZToken Rewards is the world’s first blockchain coalition rewards program that rewards members with EZToken for transacting with participating retailers.
  • Unlike loyalty points, the value of EZToken constantly changes as EZToken is actively traded on exchanges around the world.
  • EZToken is set to be one of the most popular rewards programs in the world, which will drive demand by members to acquire more, thereby increasing the EZToken value, and generating more revenue for participating retailers.
  • Research shows members will spend more at participating retailers to earn more EZToken*.
  • Once earned, members can trade EZToken for a saving at participating retailers, delivering more revenue into participating retailers business.

*Unify Rewards - A Cryptocurrency Loyalty Program; Shelper et al, UNSW 2017

  • EZToken is an ERC20 token hosted on the Ethereum blockchain platform. It is a reward currency for EZToken Rewards.
  • EZpos Holdings have developed their own cryptocurrency exchange.
  • Currently the exchange is a private internal exchange to support the buying and selling of EZToken. Investors can buy EZToken using BTC (Bitcoin) or ETH (Ethereum), and sell EZToken for BTC or ETH. The exchange doesn’t support fiat transactions.
  • EZToken are traded on the EZToken Exchange and participating cryptocurrency exchanges. To view the list of participating exchanges, visit eztoken.io.

 

  • EZToken are bought and sold in real-time, so retailers never need to hold any EZToken, thereby protecting them from price volatility.
  • No, EZToken cannot be redeemed for cash.
  • The full tax advice summary can be found at the bottom of the Terms & Conditions on eztoken.io.

TROUBLESHOOTING

  • No, the EZScan device is not waterproof. Be careful setting it up away from any liquids, kitchens, sinks and kettles. Steam vapour can do more damage to electronics than water via corrosion.
  • If your EZScan device is not turning on, this will be primarily due to a battery issue. It may need charging or the battery is not installed properly.
  • Connect the EZScan device to a power source and leave it for five minutes to charge. If problems persist, contact your Business Development Consultant for a replacement EZScan Device on 1300 696 192.
  • The PIN pad may not be responding due to a technical complication. Attempt to restart the EZScan device by holding the small circular on/off button.
  • If this does not work it is possible that your EZScan device needs to be updated. Ensure it is connected to the internet and it should update itself. If problems persist, contact your Customer Support Coordinator on 1300 696 192 for a replacement.
  • This means that the EZScan device has a weak or no wireless. This could be due to an expired SIM card installed into the machine or a broken transmitter. This is a terminal software issue and the device will need to be replaced, please speak to you Business Development Consultant EZScan Device.
  • The SIM card that has been installed into the machine is damaged or not inserted properly. You can examine the SIM by turning the machine off, laying it on its screen and removing the back cover. Gently, lift up the battery from the device and place above the holding case. The SIM should be visible here inserted 3/4 of the way into the device. You can remove it and place it back in again to attempt to fix the problem. Alternatively, you can replace it with a SIM from the EZToken Team. If problems persist, contact your Customer Support Coordinator for a replacement EZScan Device on 1300 696 192.
  • The thermal paper (receipt paper) is incorrectly installed in the EZScan device. It is likely installed backwards.
  • Check that the card reader is not dirty.
  • The membership card may be damaged. Have Member download the EZToken Rewards App to complete transaction, or contact EZToken Customer Support on 1300 696 192 for a replacement card.
  • The membership card may have been swiped in the wrong direction. The magnetic stripe must be facing inwards, and the membership card swiped from top to bottom.
  • It is likely the Lithium-battery was in storage for too long and has been damaged. Recharge for 15 mins and then attempt to restart. If the EZScan device does not work after 3 attempts, the machine may need to be replaced. Please contact your Customer Support Coordinator for a replacement EZScan Device on 1300 696 192.